LEAN SQDC augmented with Employee Engagement
Employee Engagement
(a) psychological state engagement; (b) behavioral engagement; and (c) trait engagement framework
Casual observation suggests that much of the appeal to organizational management is driven by claims that employee engagement drives bottom-line results. Indeed, at least one Human Resources (HR) consulting firm (Hewitt Associates LLC, 2005, p. 1) indicates that they "have established a conclusive, compelling relationship between engagement and profitability through higher productivity, sales, customer satisfaction, and employee retention."
SQDEC extends the traditional lean metrics (Safety/Security, Quality, Delivery, Cost) by explicitly incorporating Employee Engagement as a core performance dimension, recognizing that sustainable operational excellence requires both systemic rigor and human-centered design.
What is SQDEC?
Safety/Security, Quality, Delivery, Employee Engagement, and Cost (SQDEC) are lean Enterprise Resource Planning (ERP) metrics applicable to all aspects of business operations. SQDEC provides a comprehensive framework for measuring and improving systems performance through continuous improvement practices rooted in lean methodology.
The framework integrates:
- Safety/Security: Protecting people, assets, and information
- Quality: Meeting and exceeding customer expectations
- Delivery: Reliable, timely execution of commitments
- Employee Engagement: Activating human potential for sustainable performance
- Cost: Efficient resource utilization and value creation
Together, these five dimensions create a balanced scorecard approach to enterprise performance management, ensuring that improvement efforts in one area do not come at the expense of others.
Methodology
Our approach leverages proven lean continuous improvement methodologies including:
- DMAIC: Define, Measure, Analyze, Improve, Control (Six Sigma)
- DMADV: Define, Measure, Analyze, Design, Verify (New Process Design)
- 5S: Sort, Set in Order, Shine, Standardize, Sustain (Workplace Organization)
- Lean Toyota Way: Value stream optimization and waste elimination
- Holacratic Engineering Management: Decentralized decision-making for innovation and adaptability